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Helping Hands at Home Volunteer - COPE Galway


Helping Hands at Home Volunteer - COPE Galway



At a Glance

  • Start Date:30/08/2019
  • End Date:31/08/2020
  • Closing date:31/05/2020
  • Post Updated:30/08/2019
  • Min Hours:2 hours per week
  • Role Type:Other

Requirements:Minimum Commitment: 6 months. Fluent English.


Volunteer Role Description:

By supporting an older person to remain living at home independently through a weekly visit – you will provide practical help with household tasks; befriending support to reduce isolation and access to information where needed.  Many of the older people we work with have limited family support to assist in these areas - this volunteer role will help to ensure that their home environment is a positive one. Loneliness is a serious health risk and a volunteer visit of just two hours a week can make a huge difference in addressing the isolation experienced by an older person.

Service Description:

COPE Galway provide a range of services for older people in Galway City: Community Catering Meals on Wheels; Sonas Day Centre in Mervue; our Community Support projects in the City Centre and Renmore and 12 community based lunch clubs – run by local groups and volunteers. Our mission is to support healthy independent ageing at home.

Main tasks:

  • Work with another volunteer to provide weekly practical support for an older person
  • Establish a professional, supportive relationship with assigned older person
  • Provide help with basic daily household tasks, cleaning, tidying, shopping,
  • To be an advocate for the older person where necessary. This might mean making a phone call on their behalf, helping them fill in a form or identifying a support issue with COPE Galway staff
  • To support the older person to integrate in their community – such as encouraging them to join local groups and initiatives for older people where possible
  • To record your visits and any additional support provided to the older person through COPE Galway’s BFriend app
  • Participate  in all mandatory training  and work within the guidelines set out by Cope Galway
  • Attend and participate in quarterly group support meetings with fellow Helping Hands at Home volunteers and project coordinator
  • To contact our office if there are concerns for the older person’s health, safety or welfare.

Is training provided?: Yes

Please note that Garda Vetting is required for this position.

Tasks that the volunteer(s) will be expected to undertake:

About COPE Galway:

COPE Galway believes in the principle of every person having a home which meets their needs. Our vision is an improved quality of life, in a home of your own for people affected by homelessness, women & children experiencing domestic violence and older people. We believe communities have a very important role in assisting us with our mission. By volunteering with our new ‘Helping Hands at Home’ project, you will play a very important role in improving the quality of life of an older person in the community.  

Person specification:

  • Core competencies/skills required
  • Ability to interact sensitively and build strong, supportive working relationships.
  • Ability to communicate effectively
  • Strong listening skills
  • Interpersonal and team work skills
  • Ability to respond in a professional manner to challenging and stressful situations
  • A commitment to principles of diversity and inclusion



  • Friendly, enthusiastic manner
  • Ability to demonstrate respect and empathy to clients
  • Have an understanding and respectful attitude
  • Reliable & punctual

Skills required for this role:

Support and Supervision:

  • The project coordinator will provide one to one support
  • Group support meeting each quarter
  • Peer support of volunteering in pairs


  • The volunteer agrees to fulfil the role as outlined in the volunteer role description  
  • The volunteer agrees to abide by Cope Galway’s Policies and Procedures
  • The volunteer will abide by COPE Galway’s Confidentiality Statement

Recruitment process:

  • Submit your application form for the role
  • We will screen your application form to ensure you are a suitable match for the role
  • Applicant will be invited to attend an interview in the relevant service
  • Successful applicant will be offered the volunteer role subject to: reference checks from Irish referees and completion of the eGarda Vetting
  • Induction and orientation will be provided prior to commencement
  • Volunteer commencing with COPE Galway is subject to a trial period in the role.

Details of time commitment needed for role:
Monday to Saturday. Day and time flexible. Minimum Commitment: 6 months

Minimum time commitment per week:
2 hour p/week


If you have any questions about this role please feel free to get in touch:

Name: Lorraine Tansey

Address: ALIVE, NUI Galway


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