Volunteer

Description

DORAS is an independent non-governmental organisation that works to support and promote the rights of asylum seekers, refugees and migrants. We provide a range of services and supports relating to international protection, integration, anti-racism and immigration. Our campaign work is informed by our direct support and focuses on systemic issues that cause inequalities, particularly affecting people from refugee and migrant backgrounds.

About Us

Doras are seeking volunteers to answer and forward phone calls for a morning or afternoon, Monday to Friday. The position is a voluntary one but travel and other expenses will be reimbursed. Training will be provided.

Place of Work DORAS Offices, No. 2 The Crescent, Limerick City, V94 P281

Hours of work Morning or afternoon, Monday - Friday

Reporting to Advice & Information Centre Manager

Volunteer Role Title Receptionist

Volunteer Role Description
 

Is training provided?:Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

Duties of the post

The main duties of the post are:

• Answering calls on our 061 and 083 phones (directed to the same phone)
• Monitoring incoming WhatsApp and text messages on 083 phone
• Recording details of calls, including the support required if the caller is requesting an appointment or call-back (list of support areas is available)
• Forwarding calls and messages to relevant person, or entering details on a call log

The following knowledge and experience is essential:

• A friendly, patient, professional and respectful phone manner
• Excellent spoken and written English
• An understanding and ability to relate to people across cultures;

• Comfortable working in a busy, dynamic, multi-cultural environment;

The following are desirable but not essential:

• Have an understanding of the issues facing asylum seekers, refugees and migrants in Ireland particularly those who are at risk of social exclusion, poverty and discrimination;
• Additional language such as Arabic or French

Training will be provided.

Garda Vetting is a requirement for this role.

Benefits of Volunteering:

Develop support and commitment skills, increase knowledge of social injustice in Ireland,

develop interpersonal skills, work as a valued member of a team of professionals.

Details of time commitment needed for role:
One morning per week (MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY) 9:30am - 12:30pm Or One afternoon per week (MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY) 2:oopm - 5:00pm Or more than one session per week if available.

Minimum time commitment per week:
3 hours p/week

Sustainable Development Goal:

Hei:
UNIVERSITY OF LIMERICK