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Crime Victims Helpline: National Helpline Volunteers

Human Rights/Justice

Crime Victims Helpline: National Helpline Volunteers



At a Glance

  • Start Date:12/10/2019
  • End Date:01/09/2022
  • Closing date:27/09/2019
  • Post Updated:06/09/2019
  • Min Hours:2
  • Role Type:Listening



The Crime Victims Helpline is currently recruiting for our Autumn Volunteer Training Programme which will take place over the course of two Saturdays (12th and 19th October).

We are seeking friendly, reliable people to provide telephone support to our Helpline callers for 2-3 hours a week Monday through Friday between the hours of 10.00 am and 5.00 pm at our office in Dublin 2.

Volunteers must be warm, compassionate and able to listen without judgment. We welcome volunteers from all walks of life and value diversity. Due to the nature of the work, fluent English is a must.

A minimum one-year commitment is requested, and extensive training is provided. All volunteers are subject to Garda vetting and reference checks.

Is training provided?: Yes

Please note that Garda Vetting is required for this position.

Tasks that the volunteer(s) will be expected to undertake:

  • Provide phone support to victims of crime and others who ring the helpline. This includes active listening; providing information; and making appropriate referrals.
  • Maintain accurate reports and records of contacts with the Helpline
  • Attend at least one volunteer in-house "top up" training each year after initial training 

Skills required for this role:

  • A desire to help others
  • Compassionate and warm personality
  • Excellent communication skills
  • An understanding and respect for confidentiality

Details of time commitment needed for role:
Volunteers are assigned 2-3 hour shifts on a weekly basis. The Helpline rota is flexible and usually changes with the school terms to accommodate students' schedules.

Minimum time commitment per week:
2 hour p/week

Additional screening required for this role:
Steps to Becoming a Volunteer 1. Apply via and we will be in touch with your application form. 2. Interview – Once we receive your completed application, you will be contacted to arrange for an interview. Shortly afterwards we will notify you whether you have been selected for training. 3. Training – You will receive extensive training on active listening skills; the criminal justice system; crime victims’ rights; and resources that are available in the community. This training will take place over the course of two Saturdays (12th and 19th October 2019). 4. Observation – Once you have successfully completed training, you will shadow an experienced volunteer on the Helpline. 5. Helpline Calls – When you are ready, you will begin to take Helpline calls. You will be supervised during this stage so that we can provide you with support and guidance after each call. 6. Volunteer Agreement – Once steps one through five are satisfactorily completed and it is mutually agreed that the role is a good fit, you will be offered a regular volunteer position on the Helpline.


If you have any questions about this role please feel free to get in touch:




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