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Childline Digital Support Volunteer

Health and wellbeing

Childline Digital Support Volunteer

ISPCC - Irish Society for the Prevention of Cruelty to Children


At a Glance

  • Start Date:19/02/2024
  • End Date:23/12/2024
  • Closing date:20/01/2025
  • Post Updated:14/12/2023
  • Min Hours:4 hours per week
  • Role Type:Youth work

Requirements:Garda Vetting


  • Childline Digital Volunteer: This role involves supporting young people and parents/carers through our Digital Mental Health & Wellbeing Programmes. If you are computer literate, comfortable with written communication, empathetic and supportive and have an interest tools and techniques that encourage wellbeing, then volunteering for our Digital Support Service might be for you.

Children, young people and families often talk with us about their experiences of anxiety and challenges to their wellbeing. Anxiety is a normal human response to danger or a threat, but it becomes an issue when it is more severe than it should be relative to the situation, lasts longer than it should, or influences the way we function in our daily lives.

We offer FREE digital programmes, based on Cognitive Behavioural Therapy, that are aimed at young people who experience low to moderate anxiety as well as programmes for parents and carers around managing their own anxiety while supporting their anxious child or teenager. 

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

Tasks and general competencies:

Sending invitations from the SilverCloud platform to clients to sign into programmes.

Reading through clients work on the platform.

Writing professional, considered, empathetic reviews.

Making recommendations for how to get the most from the programme.

Making recommendations for clients to put what they are learning into practice in their daily lives. 

Encouraging clients to complete the programmes and/or questionnaires when motivation is waning. 

Knowing programme content. 

Knowing and understanding concepts within the programmes. 

Knowing the Tools used in the programme. 

Answering questions posed by clients. 

Basic understanding of CBT (Cognitive Behavioural Therapy)

Fully engage in supervision sessions with Supervisor. 

Fully engage in initial and ongoing training related to the delivery of the Digital Mental Health and Wellbeing Programmes service.

Noting and responding to risks raised by clients if appropriate or reporting risk to Supervisor. 

Updating Supervisor regarding stages of progress of clients (e.g., invite sent; client signed in).

Skills required for this role:

Good english language skills, particularily written.

Basic computer competency skills.

Details of time commitment needed for role:
One shift per week. Volunteers pick a regular morning, afternoon or evening shift which they attend at the same time each week.

Minimum time commitment per week:
4 hour p/week

Additional screening required for this role:
Application form, interview, references, garda vetting.


If you have any questions about this role please feel free to get in touch:

Name: Paul Goodwin

Address: ISPCC - Irish Society for the Prevention of Cruelty to Children, 115 O'Connell Street, Limerick


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