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Childline Listening Volunteer


Childline Listening Volunteer

ISPCC/ Childline


At a Glance

  • Start Date:06/09/2022
  • End Date:10/12/2023
  • Closing date:01/09/2022
  • Post Updated:24/07/2022
  • Min Hours:4 Hours Per Week
  • Role Type:Listening

Requirements:Fluent English


Volunteers are trained to actively listen, empower and support young people on our phone, web text and online chat services. Children and young people can contact the service about anything that is on their mind and our goal is to ensure that there is someone there to listen.

Through the training process, volunteers will learn the skills for active listening. Comprehensive training and ongoing support is provided to all volunteers before they answer their first call and for the duration of their time as a Childline volunteer. Our training course will be a hybrid course, with sessions held virtually on Microsoft Teams and also in person at our unit in Limerick city centre. The course consists of 12 sessions, and 80% minimum attendance is needed to progress to become an active Childline volunteer. The next training course is scheduled to begin on Tuesday September 6th 2022.The full training schedule will be provided to those interested.

Volunteers help to make a difference in the lives of children and young people across Ireland, along with gaining new skills and working as part of a dedicated team. An excellent team atmosphere and spirit of camaraderie and peer support prevails at each Childline unit throughout the country. This is an in person role, with your weekly volunteer shift taking place at our unit in Limerick city centre.

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

Building resilience in children and young people

Using active listening skills to empower and support children and young people

Work as part of a team and community in your weekly four hour shift

Skills required for this role:

Basic IT skills

Good communication skills

Able to work well as part of a team

Details of time commitment needed for role:
Sunday mornings, Sunday afternoons, Sunday evenings, Monday afternoons, Tuesday mornings

Minimum time commitment per week:
4 hour p/week

Additional screening required for this role:
Application form, references, informal interview


If you have any questions about this role please feel free to get in touch:

Name: Catriona Mullahey

Address: ISPCC/ Childline, 115 O'Connell St, Limerick


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