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Childline Galway Digital Support Volunteer


Childline Galway Digital Support Volunteer

ISPCC/ Childline


At a Glance

  • Start Date:26/03/2024
  • End Date:26/03/2025
  • Closing date:12/03/2024
  • Post Updated:17/02/2024
  • Min Hours:4 hours weekly
  • Role Type:Youth work

Requirements:Fluent English


Our Digital Support service is a digital intervention programme for young people - and parents/carers who support young people - with mild to moderate anxiety. These interactive, psychoeducational programmes are based on traditional CBT (Cognitive Behavioural Therapy) and incorporate mindfulness practices. Our volunteers, after training, will cover a four-hour regular weekly shift, from our Childline units, where they give weekly reviews and feedback in written form based on the client’s engagement.

Comprehensive training and ongoing support is provided to all volunteers before they take on their first client and for the duration of their Childine experience. Our training course will take place primarily online, with sessions held virtually on Microsoft Teams, and shifts taking place in person at our unit in Galway city centre. The next training course is due to begin in late March, and the full training schedule can be provided to those interested.

Volunteers help to make a difference in the lives of young people and their families across Ireland, along with gaining new skills and working as part of a dedicated team. An excellent team atmosphere and spirit of camaraderie and peer support prevails at each Childline unit throughout the country. This is an in person role, with your weekly volunteer shift taking place at our unit in Galway city.

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

Volunteers will be required to provide weekly reviews and feedback in written form based on their client's programme engagement. They will provide non-judgmental feedback and offer suggestions on how best to work through the programme, doing their best to keep their client motivated throughout. Volunteers will need to convey care, empathy and understanding for what the client is going through and provide enouragement and support.

Skills required for this role:

Volunteers need to have a desire to be there to support young people experiencing anxiety, along with parents/carers who support young people. Good communication skills are vital (particularly written), along with a good level of computer literacy. No previous experience/qualifications are necessary and full training is provided. 

Details of time commitment needed for role:
4 hours per week

Minimum time commitment per week:
4 hour p/week

Additional screening required for this role:
Application form, 2 references, informal interview


If you have any questions about this role please feel free to get in touch:

Name: Catriona Mullahey

Address: ISPCC/ Childline, 115 O'Connell St, Limerick


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