Image Title


Helpline Call-Taker

Human Rights/Justice

Helpline Call-Taker

Crime Victims Helpline


At a Glance

  • Start Date:14/10/2022
  • End Date:01/06/2024
  • Closing date:26/09/2022
  • Post Updated:15/08/2022
  • Min Hours:3 hours
  • Role Type:Listening

Requirements:Fluent English, Good communication skills


The national Crime Victims Helpline, freephone 116 006, is a listening and support service for victims of crime in Ireland. Our aim is to support, inform and empower victims and all those impacted by crime. We provide time and space for victims to talk about their experiences. We also provide information about the criminal justice system and referrals to victim support services in the community. 

What's Involved 

The Crime Victims Helpline is currently recruiting for our Autumn Volunteer Training Programme, 2022. 

We are seeking friendly, reliable people to provide telephone support to our Helpline callers for 3-hours a week Monday through Friday between the hours of 10.00 am and 7.30 pm at our office in Dublin 2/remotely. There are options for answering the Helpline on weekends or evenings. 

Volunteers must be warm, compassionate and non-judgmental. You must also be comfortable providing information and exploring options with callers without telling them what to do.

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

Volunteers on our helpline offer information and emotional support to victims of crime or anyone affected by crime. This needs to be done with warmth and compassion in a non judgemental way. Volunteers must be comfortable providing information and exploring option with callers without telling them what to do.

Skills required for this role:

Basic IT skills

Good communiction skills

Details of time commitment needed for role:
3 hours per week between 10.00am and 7.30pm

Minimum time commitment per week:
3 hour p/week

Additional screening required for this role:
Application form, references, interview


If you have any questions about this role please feel free to get in touch:

Name: Marie Murray

Address: Crime Victims Helpline, Dublin 2


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