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Childline Volunteer - Phone and Online Services


Childline Volunteer - Phone and Online Services

ISPCC Childline


At a Glance

  • Start Date:01/04/2018
  • End Date:01/10/2019
  • Closing date:31/12/2018
  • Post Updated:16/02/2018
  • Min Hours:4
  • Role Type:Youth work

Requirements:Over -18, basic IT experience, genuine interest in children and young people


ISPCC Childline is the only 24 hour listening service for children & young people up to the age of 18 available in Ireland.  Be with us in 2018 when we reach the big 3-0.

A child or young person does not have to have a problem to contact us, they can call for a chat.  Most often contact to Childline is everyday things – school, hobbies, friendship & family.  When a child or young person makes contact with the service they do not have to have a problem to contact us however many do contact the service if they are upset or worried about something.  These worries could include family issues, school concerns, relationship problems, sexuality, abuse, depression or mental health concerns.  When chatting to us at Childline they will be given time & space to talk through what is worrying them and given information on their rights & additional supports if required.

ISPCC Childline Mayo is looking to recruit volunteers who have a genuine interest in wanting to chat & listen to a child or young person about how things are for them living in Ireland today. 

You will be trained to actively listen and support a child or youg person via our phone and online services

Following training the ask is that volunteers complete one 4 hour shift each week where you will be supported by volunteer team members and staff. 

If you have 4 hours  to give and are looking for a volunteering opportunity that is child centred and has a team support element this could be the volunteering choice for you.

Is training provided?: Yes

Please note that Garda Vetting is required for this position.

Tasks that the volunteer(s) will be expected to undertake:

Communicating with children and young people via our phone, text and online services

Attendance at supervison

Team work and support

Skills required for this role:

Basic IT skills 
•Belief in the child centred ethos
•Non judgemental
•Flexible and committed
•Communication skills
•Genuine positive interest in children
•Open and honest

Details of time commitment needed for role:
1 weekly shift of 4 hours per week - shifts currently run Weds - Sat - afternoon and evenings.

Minimum time commitment per week:
4 hour p/week

Additional screening required for this role:
Group Info evening attendance, application form completion and short interview.


If you have any questions about this role please feel free to get in touch:

Name: Caroline Hopkins

Address: ISPCC Childline, Unit 14C, N5 Business Park, Moneen, Castlebar, Co. Mayo


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